[Mrs.TeamXtreme]

The reason I have not responded to this is because it is on an open forum. As you may or may not realise, all the facts are not on here. Trying to keep things professional I am not going to divulge any customer information.

A few points to bear in mind though:

An order was sent out - it went 'missing' a claim has been made with Royal Mail. It is now out of our hands.

Someone who has put there 'bit' in did request a Team Drive but was turned down. If they thought there would be problems why would they want to be a Team Driver?

We do have 100's of customers worldwide, the majority are happy and have not had any problems.

I will admit that we have had 'email' issues which was posted about on here. Which meant we 'lost' of emails and was unable to respond. As for phone calls, we are not always in the office as we do a lot of R and D. Also a lot of prototyping, which means we are machining and cannot hear or get to the phone.

Ben - I was not on here 3 hours ago, I don't log out.

I'm sure me posting on here will only generate more inaccurate responses - the reason for me leaving it alone.

I cannot stop people posting inaccurate information on here - who or what you believe is entirely up to you. If you want to miss out on a brilliant unique piece of engineering too because of this without finding out first hand is also up to you.

However if you do have any questions or queries, please email or pm me. Here is my personal email address: [email protected]