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Old 25-02-2010
Darren Boyle Darren Boyle is offline
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Join Date: Jan 2008
Location: Watford, Herts
Posts: 4,501
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Quote:
Originally Posted by smOkin View Post
3 weeks ago i sold a XX4 to the USA and the guy paid immediately, the day after i got a message from paypal stating 'the buyer or the buyers bank have reversed the payment', anyway to cut a long story short after the guy had taken out a resolution case it turns out that paypal froze the funds initially for no apparent reason they still however investigated the case (which they caused) and found in favour of the buyer even though i provided them with a scanned copy of postage receipt including address it was sent to, date, cost, tracking number, weight and signature, and they have given him his money back!

However, i have been in regular contact with the guy who's a racer and seems spot on, so when the package arrives with him i/we will be rocketing paypal big time about all the agro, and the incomprehensible fact that they found in favour of the buyer for a dispute they caused and even though all aspects from both sides had been proved - They basically argued against themsleves and found me at fault .

In summary paypals and ebays resolution centres are far from perfect, and in my case they were totally inept.

We get asked a fair bit at the shop why we dont accept Paypal since many customers do prefer it and have money tied into it etc (which I totally understand) BUT it is stories like this (and first hand examples that we experienced ourselves) that you here all too often at present with them that are EXACTLY why we dont go anyhwhere near Paypal any longer.........
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