....
you dont need letters. I work for a large bank and the new regulations regarding complaints mean that you are well within your rights to complain over the telephone.
We used to ask customers to write in, still do often, however there is no obligation for a customer to do so. You are well within your rights to just call in, get them to take the complaint details and then let them resolve it.
I personally can see more of what DCM has whereby you are charged a monthly fee for your account, however, in the short term you'll get sweetners thrown in as he mentions.
|