Quote:
Originally Posted by DCM
No, it is not the shops responsibility to refund either postage, as the item wasn't faulty, just the buyer did not like the colour.
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The distance selling regs state that you can return goods for a full refund for whatever reason, the item doesn't need to be faulty even if it turns up and you have just changed your mind or don't like it! If you contact them and tell them you are sending it back within 7 days they must give you a full refund of the cost of the goods plus the original cost of delivery of the goods to the consumer. Any sum paid by the consumer must be repaid as soon as possible and, in any case, within 30 days of cancellation.