Quote:
Originally Posted by Stu
It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.
It's not like ordering AE parts from a major retailer who has staff available 24/7.
If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.
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Quote:
Originally Posted by Bungleaio
You ordered in the middle of december and you've still not got anything?
Yes I know we've had christmas and bad weather but this is appalling service if they aren't replying to you or coming back to you when they say they are.
I know xtreme is a small company but this does not mean that customer service is unimportant. If anything it makes it more important so that there is a trust built up in the brand. If everyone starts thinking that parts are hard to get hold of and there is a chance that you may have to miss a meeting due to spares not being delivered then people will go else where.
Nismo, has xtreme taken payment for your order yet?
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i have already made payment thur PP to Xtreme... n i am giving them a lot of patience...
the last email from Xtreme read like this...
>On Wed, 13 Jan 2010 23:02 CST Yanina wrote:
>Hi Desmond,
>
>Slowly improving, though we have had some more snow today. I am hoping it is not as bad as the last couple of weeks.
I am pleased to say that your kit will be shipped today as the delivery companies have got back to normal and have dealt with their back log of deliveries.
>
>Best Regards
>
>Yanina
>Team Xtreme
but till now, i have not received any reply from them even though i have emailed them twice abt the order,whether it was shipped or delayed. thats y i posted here,asking TeamXtreme about me order.
So what personal service is this?
Quote:
Originally Posted by b4pete
As I say, I wanted one of these, but for this exact reason, went Durango.
Im sorry if this sounds harsh, but if Mrs Team Xtreme from off here is the owner, she shouldnt be posting pics of her dogs, whilst not responding to people, do they have an email issue?
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ya...mebbe i shd have gotten the Durango