Quote:
Originally Posted by Stu
It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.
It's not like ordering AE parts from a major retailer who has staff available 24/7.
If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.
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hi Stu, understand that Xtreme is a very small family business, but slow respond to emails, updates and enquires is not a good thing...
i ordered a XR11 on the 14th Dec, Yanina replied on the 15th, saying they will try to send out the within the week...
Forward to 21st Dec, no update from Xtreme, i send another mail and Yanina replied that weather in UK is bad, Delivery companies are not accepting any parcels as they are unable to travel to the depot's.
ok, i understand, i cant get it before Xmas...
Forward again to 28th Dec, also no update from Xtreme, i send another mail and no reply.
4th Jan, i send a mail to Xtreme, and Yanina replied "Your order will be sent out hopefully tomorrow, I will contact our DHL agent regarding the weather conditions as they are still severe in many places. I will be sending it out by Express at no extra charge to compensate for the delay.
I will update you tomorrow.
but till today, no reply has come back from Xtreme... and Yanina still can post in the other thread about her newborn puppies...
tell me, what type of personal service is this?
looking through at what others have posted, i think i really just have to have the patience of a saint...
