Quote:
Originally Posted by sldmodels
The staff should have still been friendly and curteous, and should treat every customer as a priority, but I have a model shop myself, and there's no other way of putting it, but you do get some twats walking through the door. When I ask people what car they have, the most common answer I get is "it's a subaru", not a tamiya subarau, not a thunder tiger subaru, but a subaru. The number of times I feel like telling them that I don't supply subarau items, and that they should try the main dealer round the corner.
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This I have seen alot myself, and once witnessed the normally calm and polite staff at Bolton Model Mart get quite upset with a customer on the phone about this (to their credit whilst it was obvious they were annoyed at our end, the guy on the phone held his voice well and the customer probably had no idea!), but as I pointed out that problem is more the manufacturers fault than anything else. After all, the box proclaims 'Subaru Impreza' in huge letters all over it, and TT-01 in tiny letters underneath. OK, so the manual says what chassis it is, but if it was RTR they have probably never read the manual!
Thats what happens when you sell RTR's to non-technically minded people. Now I accept that many of them were sold elsewhere, but I bet Spud and SLD have both sold cars to incompetent baboons before as well, so you have to view that as a problem of your own making. Dealing with those idiots is a natural part of the business......