other side of the counter
Firstly, yeah, you really should have done a bit of homework on sizes, for example, what type of car is it, touring car or buggy, what scale is it? Then, it makes it easier to get the relevant parts for your car, as you probably wouldn't just have to replace the turnbuckles, but the ball cups, and the ball cup studs, and from my own experience of trying to bodge a Tamiya F201 with FTX Blaze parts, the steering arms screw holes need to be the right size too.
The staff should have still been friendly and curteous, and should treat every customer as a priority, but I have a model shop myself, and there's no other way of putting it, but you do get some twats walking through the door. When I ask people what car they have, the most common answer I get is "it's a subaru", not a tamiya subarau, not a thunder tiger subaru, but a subaru. The number of times I feel like telling them that I don't supply subarau items, and that they should try the main dealer round the corner.
I've had some bad experiences too. Not mentioning names, but it's local to me, but not in the town I live. I went in for a spectrum receiver I needed for another car, it was just easier to buy from them than order from Horizon. The bloke was on the phone ordering stuff, chatting away, and just left me waiting, then barely said two wods. Well stocked, but shitty service.
But the thing is, as a model shop, you will never have everything for everyone. I always say that I can order the items if they want, but they want it now, not in a few days time.
That's one of the reasons I'm not really bothering anymore, and getting into other things for the shop, I've really had enough with the whole thing.
Next big project for me, 4 lane train track for the shop.
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