The "shop" (whoever it is in this case) would be expected to get it looked at by Orion or one of their representatives before commiting to giving out a brand new one as a replacment. They have to establish the problem and its cause. Not really a case of fobbing off a customer, just protecting themslves against what potentially might not be a warranty issue at all, it may, it may not, but the fault and problem have to be proven and assessed before a replacement would be issued. That applies to any product really.....
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