Pretty sure Specialized distribute themselves in the UK. They are supposed to be pretty good on things like this so sounds like the dealer is trying it on. Who is it?
Friend of the family binned it on his stumpy carbon, crackin it in a similar place to your bro, was replaced on warranty and they didn't even ask for the old one back, just pictures and a receipt.
He sorted that through Leisure Lakes, though he was working there at the time.
Did he buy it complete or build it up? only problem he might have is if he stuck a bigger rear disk brake on it than he should have.
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