Quote:
Originally Posted by kek23k
Hey all,
Got a major problem and could do with some help. My brother bought a Specialized Stump Jumper Carbon a couple of months ago for an exotic amount of money. He's been on it about 3-4 times, last weekend being the most recent. Going down a gravel track he came off and the back off the frame snapped. I haven't seen it myself but it's where the hydraulic cable feeds into the frame below the seat stay. It appears to be a weakness around this hole.
Long story short, my bro took it back to the dealer and they said there is no warranty and they could replace the frame (with a different frame) for £450.
I checked on the Specialized website and they seem to offer a lifetime warranty for certain parts and at least a 1 or 5 year warranty for frames.
Am I wrong to believe my brother has a valid point in that the bike was not fit for purpose? He's not a heavy lad and wasn't injured in the fall, so I can't see he was doing anything ridiculous.
I know a lot of you o0pler's do some mountain biking and you are always so helpful (creep!). I hope you can help me with some advice, or tips regarding getting some satisfactory recompense.
Cheers  |
Hi Mate,
Alot of the specialized stuff is usually under warranty they used to have 5yrs i believe it was.
I used to ride FSR Carbon years ago, that had 5yrs
Check the manual & sales document it should tell him on thier.
If it was second hand then they wont be interested, as it's not from new.
Also they used to place sticker on the frames centre tube warranty details check that too.
I know one of the guys who used to ride with us he had coyote XC2 rear carbon swing arm. This cracked wasnt covered in warrabty due to him being to heavy for the frame
Some peolple dont realise carbon frames do have weight limit to what they can take.
check this link
outhttp://cdn.specialized.com/OA_MEDIA/pdf/WarrantyConditionsEwww.com.pdf
Hope he gets it sorted out