Quote:
Originally Posted by dave g
they sound like they are dropshipping!
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exactly this.
As I also work for a mail order company I have come to find if you don't put it right under the visitor (to your site)'s nose they miss it. We've had loads of areas on our website we've had to add really simple things just to avoid mistakes. ie, you go to create an account and it fills your email in from the previous page and asks for a password. many customers say they haven't got a password. of course it's asking for you to create one.
My 1 bit of praise was once I had asked for a refund it was done near enough straight away. They do get a list of parts which are discontinued from their supplier so updating their site would be a good idea.