Yeah, I'm with you on this, if LRP sells an ESC where the customer is told it has LiPo cut-off, then for that software to fail, then they should replace/repair it, especially as LRP ESC's have their 'lifetime warrenty'.
Don't threaten them, but call them and mention trading standards. Normally gets stuff done faster. It's a shame it would have to come to that though.
Unless of course there is something that you have done wrong at some point that voids the warrenty policy and you haven't mentioned here. In that case you have no leg to stand on really.
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