The Supply of Goods and Services Act 1982
This requires a supplier of a service acting in the course of business (not scotland) to carry out that service with reasonable care and skill and, unless agreed to the contrary, within a reasonable time and make no more than a reasonable charge.
If PC World has not carried out the work with reasonable care and skill the law treats the matter as a breach of contract and you can seek redress for breach of contact.
Hope that helps
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