Hey Martin, thanks for the kind words, I read the first bit and thought "I hope thats not us"...........LOL, then read the second paragraph.
To be fair, in "some" cases "some" of the distributors (not all) are being very slow at the moment with supply of what we would all call "everyday" items, in the current economic climate this seems to happen more and more, but we have had to wait recently for "many months" for what we would all think is an item sure to be in stock as an everyday item. The whole industry (on a global scale) is a bit shabby at present and is as bad as I have witnessed in the 17 years that DMS have been running now.
However, the item not matching in your order to the invoice is not great, especially if they had a year to get it right (having said that I am sure we have probably done the same at some stage by mistake)....
