[Carole_MH]

surely under English statutory rights law you only need a receipt if you want a refund, if the goods are faulty and you simply require an exchange then no receipt is needed, but you have to prove the faulty goods are not faulty due to wear and tear or accidental or maliciously damaged. If you paid via credit card or debit card etc then a statement can be used as proof of purchase too. I also believe that if you paid via credit card and the goods are faulty and cost over £75 then you can also claim from the credit card issuer.