Quote:
Originally Posted by DMS Racing
To be fair to them we send on average 75 - 100 small packets and/or boxs a day (375/500 per week) with Royal Mail and if we get more than 2 - 3 complaints a week we have had a BAD week, which is not bad considering.
We also send around 30/40 boxs a week with our courier (Business Post) yet we still get 2 - 3 complaints per week from their service even though they hanlde less than 10% of what Royal Mail do for us. Royal Mail get on average 85p per item we send with them across the board, yet Business Post charge between £6.75 and £9.75 per delivery for their services and still make more screw ups percentage wise (delayed deliveries, lost or damged parcels, misrouted parcels - eh Blitzboy!!).........
As for Parcel Farce (sorry Force) they are absolutely useless (reminds me...where is our Vampire LIPO shipment that was "out for delivery" today according to their system), they deliver approx 10/15 parcels to us each week (mainly our import goods from the USA, Germany, Japan and France) and on average manage to screw up (in one way or another) approx 10 of these per week!!!!!!
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I Agree They Have Always Been Good Before Its Just The Last Couple Of Weeks I Get No Post All Week And Then Get It In One Big Bundle On Friday / Saturday AS For Parcel Force I Agree They Are Absoultly Usless I Have Sent about 10 Parcels With Them And They Have Totaly Lost 1 Damaged 2 Others And 7 Of Them Were Late And I Mean Mega Late Like A Month Late And By Then The Customer Wants A Refund
The Moral Of The Story Is To Send With RM Special Delivery If You Need It ASAP If Not 1st Class
John