Mat, as you have said and I have agreed, everyone is always entitled to an opinion, I belive we did everything in our power to serve you effeciently "and" politely, you disagreed, thats an opinion you are entitield to. But as for the other people diverting the thread into a genral slate DMS thread (with no real facts too) was a bit over the top for me, especially dragging my wife into it also.
You cant please everyone, it is almost impossible, but when you genuinely try to do your best by each and every customer you do end up taking a little too perssonally.....
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