To be fair to them we send on average 75 - 100 small packets and/or boxs a day (375/500 per week) with Royal Mail and if we get more than 2 - 3 complaints a week we have had a BAD week, which is not bad considering.
We also send around 30/40 boxs a week with our courier (Business Post) yet we still get 2 - 3 complaints per week from their service even though they hanlde less than 10% of what Royal Mail do for us. Royal Mail get on average 85p per item we send with them across the board, yet Business Post charge between £6.75 and £9.75 per delivery for their services and still make more screw ups percentage wise (delayed deliveries, lost or damged parcels, misrouted parcels - eh Blitzboy!!).........
As for Parcel Farce (sorry Force) they are absolutely useless (reminds me...where is our Vampire LIPO shipment that was "out for delivery" today according to their system), they deliver approx 10/15 parcels to us each week (mainly our import goods from the USA, Germany, Japan and France) and on average manage to screw up (in one way or another) approx 10 of these per week!!!!!!
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