[Colinevan]

Originally Posted by DMS Racing

James, I kn ow what you mean but Col is right, ask for the PAC code tens to get a response.

I have been with Vodafone for 19 years now on the same number, have had many upgrades along the way and several tariff changes too. But last May they wrote to me to tell me the tariff I "was" on had now been obolished and they would not honour it any longer, but instead would choose the closest and most suitable one to what I had.

Well..... I "did" have 225mins/ 2 month rollover/ Xnet plus 250 texts for £20 month which suited me fine, never rarely went over the minutes and if I ever did I normally had rollover ones from months previuos to bail me out, when they changed they put me on 150mins plus 50% minutes FREE (an extra 75 - taking me back to 225 mins) with no rollover and 500 texts (yet I had NEVER used more than 120 texts in any month before!!) but the tariff went down to £17.50 which was great until I started straying over the minutes without the back up of rollover and the bills started to hit £30/40. Then after 3 months the phone bills all started hitting £75/95 per month yet I was not using it anymore than normal, a swift phonecall to Vodafone CS led me to find out that the 50% extra mins I was given was only for the first three months!!! The last 75 mins I was now using each month was shafting me over on higher than high call charges.

Furous at this I spoke to the accounts department since I was not happy. I informed them that this mess was only becasue "they" withdrew my tariff not becasue I changed it, they tried to tell me at first I could not leave since by using the phone on the new tariff I had started a "new" contract for another 18 months, they also tried telling me I could not have an upgrade for another 18 months (even though I had not had one for over 15 months already) and to top it off when I suggested I just switched the phone off, lowered my tariff to their lowest possible with no minutes/no texts for "very little" was told I could only lower my tariff by 1 level per month and to reach the lowest tariff would be in 11 steps over 11 months!!!

Now I was extremly p***** off so hung up and got straight on to the "thinking of leaving VF" departmnent and requested my PAC code (even though I knew my "original" 18 month tariff had not expired, but I thought it was worth a go). Long and short is the woman on the other end ended up giving me a tariff of 500mins/Xnet/anytime (no rollover though) 1000 texts (still never have gone over 120!!!) all for £25 PLUS she waived the last two bills I had recieved (£93 and £78) and placed a huge credit of £171 on my account which I am still eating away at now some 4-5 months down the line, plus I can upgrade the handset if I wish in a couple of months time and not late 2010 like the knob tolf me in the accounts department.

Moral, it defo helps to speak to the "PAC no"/"Im off" department to get somewhere!!!

Bang on... I suppose its a bit like buying a car, you wont get the best deal straight away.

As with all networks, its also the person you speak too.... and there attitude. Most sales staff can customise or even discount products at there discretion. Some departments cant. Some will be hard sell, some like me, would go that little extra.

Dont forget Darren as well, when the contract is due for renewal, you might not always get the best deal on upgrades, sometimes new deals are equally as good. Only downside is poss losing your number.
As mentioned,

£12.50 gets you 600 mins anytime x network, unlimited texts, unlimited land line calls as well.

Col.