Quote:
Originally Posted by smOkin
My contracts up for renewal in 10 days, ive had a business contract with 2 phones with vodafone for 13 years (about £60/month and £30/month), and they never seem bothered to have me as a customer, my deals never get any better, ive always been on direct debit with them with no probs, the phones ive had are pants so i'm about to leave them and go to O2 - unlimited txts, 700mins, unlimited download and a 16gb iphone for £36+vat/month, voda equivalent is more like £60. Even when i phoned up to leave they just said fine, i thought they might even have tried to keep me !
Sorry rant over, its not your fault! But any thoughts on my grumble!?
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Yeah no probs...
Like i say, anything that i can advise on...
Iv asked similar questions on sky etc etc.
Right, as everyone knows mobile phone market is ultra competetive. The problem i suppose is, when you ring up. Your not speaking to the right people. Voda is massive and has call centres all over the u.k.
As with any company , you might just not be getting a person that can and is willing to help you evern though its there job..
If it was me, i try and tailor 2 packages, so that
1) your not spending over the amount of talktime or mins you need. i.e if you ring land lines over mobiles, why choose 900 mins xnet, when 600 mins and unlimited land lines is cheaper and allows more talt time etc.
2) show customer loyalty and allow them a second line on there account. I.e as mentioned. Depending on if your happy with handset, choose a tarif that meets your needs, and give you 50% line rental discount.
3) Get you phones that you actually want, i.e not some flash Armani phone thats got flashing lights and mood led's when in fact you need a Blackberry etc..
4) listen to the customer, match there needs ezacly. Make it nice and simple without baffling them, 9 times out of 10. Customer will be glad etc etc.
On your case, i'll be honest i work at voda, i myself have an iphone 3g 16gb, a Nokie e71 which is a really good phone. And all the staff use a communal storm etc .
I phone is fab, but be aware that it has no flash ( for pics ) and you cant bluetooth pics, messages etc pr even contacts. At one point you cant even send mms or even receive them, you have to do it web based. But i can quite happily live with that.
If you want me to have a good look on what voda, might be able to for you, pm me, with what you want or need and i will see whats poss. In honesty Vodafone might not have offered you deals, but im sure when you request a pac code they will. Pm me if you want me to look into this for you.
Col.
