bt
ashley i am on bt and thinking back i had the same trouble and read the small print in the setup leaflet it says to switch the hub on and leave for an hour or so for the hub to find the shortest route to the source feed, leave your ethenet cable un coupled and dont use the laptop, my hub reading was 1.6 but after i did as per instruction leaflet it shot up to 6.4 and has been great ever since. good luck.
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