[Colinevan]

Hello there.

Need some advice on how paypal are dealing with a problem.

I have sold a smart tray to AndyR and he paid via paypal. I received the email to say the funds have gone through.

Today have just received an email from paypal which states the following.... Copy n pasted from email....


Recently, PayPal received a notification from a user regarding unauthorised access to his PayPal account. As a result, one of the payments credited to your PayPal account has been placed in a temporary hold while we investigate the claim. PayPal constantly monitors transactions for unauthorised use of accounts in order to maintain the safety of our users. The details of this transaction are as follows: Transaction Date: 23 Nov. 2008 Transaction Amount: 29.00 GBP Buyer's Email: [email protected] If you have already dispatched goods related to this transaction, you may be covered under PayPal's Seller Protection Policy. Please provide PayPal with the following information: 1) Tracking Number of Delivery 2) Delivery Company Used 3) Postage Compensation Information (if used) If you have provided a refund to the buyer, please provide PayPal with the following information: 1) Date of Refund 2) Amount of Refund For you to be protected by our Seller Protection Policy, you must reply to this email. We need to receive all correspondence regarding this case within seven days. If you have any questions, please reply to this email. Good selling practices, like trackable postage, prompt delivery, and communication between buyer and seller help prevent disputes. Yours sincerely, PayPal .

From the summary, it appears that the seller, may have paid me twice, although the transaction is only showing as pending.

He then sent me a request to pay the money back via email.. And i presume that he then ALSO filled out a claim of unauthorized access to his account, and it has put everything on hold...

Im a bit miffed about all this and dont know whether the easiest thing to do is,

Is it, ask him to withdraw the claim, dont know whether this is possible, and i simply send the funds back??

Do i leave things for paypal to investigate, they should hopefully see that 2 transactions of £29 have gone through ( although they do carry different transaction details...

Any help would be greatly appreciated.

Thanks

Col.