As was already said, they charge a handling fee for dealing with it at this end, it is £8 ish if it is non priority and they deal with it as ParcelForce 48 hour or £13.50 per box for priority which is dealt with via Parcelforce 24 hour.
The charge is per box, regardless of the value (as someone also has said)
We have just had a box held up at customs from X-Factory, it has been there since the 17th July, it got released today!!
But sourcing from within the UK is the obvious answer to avoid all of this from happening
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