Just got a customs charge card from Parcelforce for something i ordered from Champ in Japan and they want £19 for £28 worth of goods...
There is about £5 Vat to pay but then they want £13.50 for a handling charge, which they are claiming is a Customs charge!!! not theirs
I phoned them and HMRC ages ago to find out likely charges and HMRC said i would only have to pay VAT, and parcelforce said their handling would be between £8-11.50. So where the hell has £13.50 come from!!
When i phoned to question it the woman started to shout at me like i'd smacked her round the head of something, which i would love to do right now, so i put the phone down.
Paid it cause i want the goods, but has anyone else had this kind of charge for something about the size of an A4 envelope and weighing less than 1kg!!!!
Furious
