I happen to agree with Rob, before he was required to defend his comments.
Theres always 2 sides to everything, and you have to consider their side as much as your own, im sure if you told them what you wanted and they knew where to find them you'd be in and out in a flash, and a happy customer. But when you consider how they operate, its not ideal for what you were asking.
Shops tend to put all Losi bits in a Losi bin, Associated bits in an associated bin, and so on, and they've got tons of collections of bits, usually grouped together for a specific kit.
So if you go onto a website, pop to the turnbuckles section or whatever, and up comes a list usually with pictures or basic details so you can pick what you want. You want part ABC-12345 they'll go straight off and get you that part from the ABC bin and stick it in the post for you.
But if you walked into the exact same shop and described the exact same thing, a turnbuckle of Xmm they'd have to go through dozens of boxes of spare parts, they dont have a turnbuckle box, they have an AE, Losi, Schumacher etc box though, so when a customer comes in asking for a specific part, they can find it easy enough.
Its just the situation you were in, and the organisation of it not being set up with clueless (i dont mean that in a mean way) customers in mind, so they can bring out a box of similar items and have dig, they do it by kit, so when a customer with a B4 goes in asking for X, Y & Z they go to 1 box and pull them all out, rather than go from arms, to C-hubs to 'others' etc. Tell them what you want, and they'll get it, but if your not sure what your looking for with something that vague i guess its not too suprising thats how they responded. Not saying its right, but not much of a suprise.
In saying that, there is a local shop to me who are great if you get the right lads, but get the owner and sometimes he's particularly grumpy and you feel like he'd rather have an empty shop than one full of people asking for something.
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