I know with the laserjets at work, you can reset them by holding down the green tick button when you switch it on and do a 'cold' reset. I am not sure if you can do anything else like this. Otherwise take it back to the shop with the receipt and get a new one. It could be a faulty cartridge....
I took a dodgy light bulb back as it only lasted a day before going pop. They gave me a new one straight away.
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