I have never bought a kit from modelsport, but have bought quite a few spares, they remember who I am have my details stored, post next day, if I don't go in person, I generally deal over the telephone rather than internet, and when I needed a one way bearing and got the wrong one sent, i went back over, the salesman drove up to Mtroniks, sorted out the difference, and as they didnt have the right one, Mtroniks fixed me up free of charge with a used one to tide me by, till the other one came in stock. Now that is the sort of service that means when I am going t splash out on an E-Revo, £25 difference won't tempt me to a shop i ahve never dealt with before.
so small sales and a happy customer often lead to bigger things.One thing for sure, everyone I know who has used my LHS even for £100s gets the same treatment, if you don't want to sit in a shop full of models because you hev no interest, sell it and buy a shop that sells something else.
At least the Modelsport guys have a genuine interest in the hobby, and in fact, they often state they like dealing with people who build their own and regard that as part of the hobby, rather than off the shelf ready to run, then bring it back for every smallest job. They know that means money coming in, but still they love to see my odd ball models when I go over, reminds them of glory days in the past.
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