Quote:
Originally Posted by wildoliver
Rob I'm sorry mate but your attitude is exactly that of the shop. And it is wrong. No matter how small the amount of money (and I'm sorry but I was happy to pay up to a tenner, which for a part that will cost them a couple of quid at most isn't bad mark up) they should want to sell you equipment, if they had a business brain they would have tried to help, got chatting about the model, and then they could even have tried to sell me last seasons model, or a budget race car to save faffing with this one, it is just common decency and more importantly salesmanship. As for I hadn't bought the model from there thats rubbish, do you seriously think modelsport ask every customer if they ordered their model from them and if not refuse to serve them? Of course not, money is money. And if your a small business which is quiet 7 hours out of 8 then I would think most people would rather talk to a customer, try to help them, and try to make some money instead of standing there bored.
And I did have the measurement I actually had a temporary made up one with me even.
Anyway not arguing about it, I shan't be back which is a shame.
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Oliver, it's not so much my own attitude as it is that of the business world - if you're not paying me, you're of little use so move on.
And I'm trying to say I understand it to a degree, yet at the same time trying to give you some rationale so you understand it as well.
The problem with your theory on "salesmanship" is sort of messed up as well. People that are actually buying really need no sales help, they've made up their mind and are buying so it's just a matter of what to buy - whereas people that are shopping are the biggest time-wasters for salesment there are because those people really aren't buying and no amount of salesmanship can make a sale. So they spend an inoridinate amount of time, in 90% of cases, for nothing.
Sorry, but that's just what sales statistics reveal.
And honestly, though modelsport may not remember every customer that walks in the door - they damn sure remember every one of them that have bought a kit recently. And, as I alluded to earlier, they know the ones that are going to nickel and dime them to death - wanting great service, advice, etc., yet spending little money. And money is what keeps the doors open.
I hear what you're saying, but it just does't make much sense - at least not in the greater scheme of things. And I'm not justifying rude treatment, if that's actually what happened - and considering that you suggested that you received similar treatment in three different stores it makes me think that either you're exaggerating what actually happened, or maybe you were rude or demanded special treatment. I'm not sure.
Not trying to start an argument either. All I was trying to do was offer up another way of seeing things.