Modelsport poor service
 

Has anyone else had any dealings with modelsport ? I ordered some hudy stuff from them late in december and paid through paypal. There were 5 items in total I was given a 7-10 day wait time due to some items being out of stock, But I am still waiting for 3 of them they have already debited my account and they cant tell me when I will get the outstanding items :mad:

Got to be honest, never had anything but brilliant service from Modelsport, they appear to have been let down by their supplier, give them a call and i am sure they will refund for the items and cancel the order.

I have emailed them a couple of times sent them another one today will ring them tomorrow for a refund if Im not happy with the reply.

I will defend Modelsport on this one, when I used to work in the shops Hudy parts always were a pain in the bum, wether it was Mirage or RC Disco supplying them.

I tend to go through more specialist shops now, but when I used Modelsport in the past they were always very good, with prompt delivery..

what hudy parts you waiting on? I have some weight kits for sale :)

not my perfered shop but no probs here.. probally out of stock that the distrubutors

Used Modelsport for years by internet orders and have never had a problem with them. Top quality service normally. Probably just a one off glitch.

Is it the first time you've had a problem with them?

yea i have to leap to modelsports defence here as i too have had a good few years using them when i started out and ive had nothing but first class service. I'm sure there is a reasonable explanation. the only thing i dont like however has happened recently which is this stupid automated stuff when you ring them up and having to wait on hold for a while but other than that super service.

james

I think the problem maybe that in the current finacial climate quite a few shops are worried about having loads of stock sitting on the shelf,in the old days you rang up and asked if it was in stock, but these days with websites it is to easy to list loads of items from all the importers etc you deal with, what should happen if you have a sale is the importer will have what the customer want's on the shelf, ready to dispatch to the shop,then to you the customer,BUT now the importer is also worried about holding to mutch stock...so no stock,no parts, unhappy customer

Most buisness want there cake and eat it now,they want to sell somthing and have the money, well before the invoice hits their desk,

Also everyone is worried about dead stock, and this can happen easily with a hobby like RC were trends can be fast moving, and you can be left with a box of say tyres that no one wants.

this is accross the bord,not just RC:bored:

Nothing but praise here, almost gobsmacked by how quick things have arrived tbh.

+1 on Modelsport nothing but positive from me, don't use them that much but when I did it was delivered quickly. Hudy stuff, best bet is RCDisco if they don't have stock.. no many if any in the UK will then have stock.

Its the first time I have ordered from them thats why I posted this will see what happens tomorrow when i ring them as they didnt reply to my email today :mad:

Only ever had quick prompt reliable service from them.

Give them a call.

had a mix up with a order of them in the past but they rectified it promptly, otherwise always get things next day. the thing i dont like about them is there online stock system, would prefer it to be like je or mb with an actual number in stock rather than instock, good stock etc like they use. in my experience instock now means 1 only from them.

I order from them quite often.
NEVER EVER had any problems with them,top service,sometimes the item arrives next day! :o.Usually 2 days though.

Thanks.

Thumbs up for Modelsport, been using them for years, never an issue. You're just unlucky i'm afraid

Have used them a few times and always been very pleased with the service.

I always order from shops that have given me the best service in the past and have to say ModelSport is one of them. Good website and always had quick delivery in the past.

I have to agree with most & if I need something promptly I will use modelsport!

If ordering AM your order is usually with you the next day, you must be one of the unlucky few!

i have used them for about 2 years and they have always been super fast and that is the chepest one

used modelsport for 25 years never had problems , ask for bob or julian, they should be able to help.

Get on the phone and call them, as Bob Hoskins once said for BT - it's good to talk. Email can and do get missed, a ringing phone is rarely ignored.

I've only had a few dealings with Modelsport but when my power supply I got from them gave up the ghost after a couple of weeks I was straight on the phone with a replacement in the post that day.

Modelsport have always been great for me, even won something in the MSUK Supporters raffle one month.

I live and race over in Northern Ireland, I have used Modelsport on many occasions and found them to be top drawer. Never had any problems with them.:thumbsup:

I have used Modelsport both recently and over 10 years ago and have to agree with the majority. The service, speed and products are always spot on. :)

me personally have found, if they have the gear in stock,they are really good, but if they dont. its abit of messing about.