Moto-Arena CLOSED (temporarily)
 

Only for about a week while we extend the mezzanine floor to cope with the new simulators ;D
this means no weeknights until its finished, ill keep you all updated

Matt, closed with immediate effect? (i.e. no offroad tomorrow?)

Shame as the last round is this Saturday...

yup no tuesday, sat is a go no problem:thumbsup:

the builders will be swinging big metal frames around so will be too dangerous to run anything this week

Dunno, that could be fun for off roading :p

ps what time are doors opening this sunday for the BTCC?

doors are open at 7am usually but check on CB for exact times.

i also forgot to mention (you reminded me :) ) the new mezz extension will have an added part to the rostrum for disabled access:thumbsup:

What am I going to do tomorrow evening now :thumbdown:. These new simulators better be worth it!

Thinking about, what time will it get dark tomorrow night? Can you get the amb installed on the drit track outside??

dirty track.... :D

Very disappointing that this couldn't have been mentioned last week when everyone was there. I'm imagining that this has been planned for some time so the Moto Arena must have known it was going to happen this week.

It's also disappointing for Silverstone club as this Tuesday would obviously have a good attendance with people practicing for the last round of the series on Saturday.

Another case of Moto Arena needing to get it's act together :thumbdown:

Personally, I can't see the point in extending the flooring upstairs to accomodate even more simulators, especially as the first ones were a waste of electricity. The guy in charge of them first time around was, apparently, the best in the business and to be fair I thought he'd had a personality bypass. It took 5 weeks of asking for him to tell me how much it cost for a go :cry:

Moto Arena, talk to the Silverstone club and inform them of what's happening BEFORE the event :mad:

Alec, we knew it was going to happen but didnt know when the trigger was getting pulled, it was going to be done early feb originally but changes to the design put it back.
ill let you all know if there is any change

Great to see the moto arena management once again not having a clue this is poor really considering there would have been allot of people ready to turn up as practice for the up coming sat meeting

Silverstone members down to the Astro track? Not a member yet? all I have to say is sort it out!

Paul any chance of dusting the Astro off?

Stcc-building work-kyosho-btcc,
 

moto arena - looks like you picked a cracking week to build the extension....

no Silverstone club night days before the final round of a great series

No practice for the BTCC touring cars on Saturday due to the off road series

Potentially no Saturday/Sunday racing if the building work gets delayed or goes pear shapped


not having a go at you Matt, you're only passing the messages on.....hopefully

All I can say is sorry guys, it was out of our hands when it was going to get started :(

The weekend will happen with no hiccups, btcc practice will be sat pm, as the prizes are given for the winter series we will be prepping the track for the onroad boys.

If there is any scope for opening later in the week (still not sure on how much mess during the day) we will

Are we racing tomorrow night?

I hope so, but who knows.

Come on Matt let us know whats going on??

its also closed today and tomorrow I found out after driving the 90 mile round trip:(

seeing as i hadn't been there before the chap let me have a look round.:thumbsup: Thanks :D

Didnt think there was any racing planned this week anyway?

A couple of us drove up yesterday morning for a practice to find it was closed. It would be handy if there was some sort of notice on their website. We checked on the web before making the trip and it said that a slot car thing was on so we assumed the track was open.

I'd say always ring first, the website is usually out of date.

Closed again today (Sunday) the idea of a website is to promote the business and inform the public of issues like NOT BEING open, i don’t need call Tesco's to check they are open before i go this needs sorting.

No you wouldn't!!

But, would you moan on a forum if you went there and they was closed??? Do they let you know on a website if any of their stores are closed ??

Answer.... No

So stop bitching

With respect john, they told us last time on here

I think people are simply asking what has happened this time !

As we all know the Moto Arena guys are not great on communication. The mezz floor still hasn't been extended, and the week that they were closed the work the did have done did not start until the Thursday.

If you planning to go to the Moto Arena on a day other than an arranged race day then give them a call!!

Silverstone Moto Arena is a fantastic venue and no one wants the place to succeed more than me, but let’s all wake up and smell the roses it survives on us the public walking through the door and take it from me the public are loosing faith.

I’m not trying to insult anyone just stating what so many people are thinking and saying.

I think ultimately we now know that MA are not always great at communication..

Best to check before you travel unless its a known event taking place..

Not sure people are bitching, if the website says its normal opening hours are 10-6 you kind of expect it to be open.

Everything that is mentioned on here, is most of the time past from one person to another, and in some cases is far from the truth.
Yes, the communication hasn't been great in the past.... but. They don't pay someone to spend there time on every forum to let people know they will be open/closed. 10/15 people walking in on a sat/sun won't keep the place open.

Any clubs holding events/nights at Moto Arena will be notified if anything effects them. They will be responsible in letting YOU know if there is/isn't a meeting.

As for bitching.... look through 90% of the threads on here and most of them has some form of bitching/criticism there.
They need to have work done and sadly for the few people that come on here or any other forum, they don't need to post everything they do....

The only reason i have posted anything, is the fact that clubs do use the facility and if every time people post negative comments those clubs will stop running meetings as numbers will fall.

I think the problem is that the motor arena is a business, and as a business they advertise that:

Normal opening Hours : Mon 10am -6pm, Tues - Fri 10am - 6pm
Saturday - Sunday 10am til 6pm

Thats on the website not a forum.

I really enjoy going to the motor arena, and Silverstone run a great night on a Tuesday, but unfortunately I don't think the MA will be around for any length of time. It's easy to see that as a business it's not working.

Sorry John, perhaps they only need to add a note on the web site http://www.moto-arena.co.uk takes as long as I am taking to post this, how hard can it be ?

Mick

I think Moto Arena is an excellent place, great facilities and very welcoming staff. One thing I would say is that if a business cannot successfully engage with it's customer base then it will fail.

In this country it is a proven fact they if someone is unhappy with a service/business they will tell 9 people, and only 3 people if they like the service/business. What Moto Arena doesn't want to do is get a bad name for itself.

It is no excuse in this modern age that they couldn't update their own website (completely agree with you John about posting on every RC forum). I once sent them a question via their online form and never heard anything.

Every person that use’s the facility puts money in the till, for all you know those 10/15 people may buy something from the shop or use the Cafe, all money in the till you don’t get if the doors are closed.
If they are only interested in club meetings then don’t advertise it as a open to the public from 10am-6pm.

Matt,

I am not on here to make excuses, far from it. What i am trying to get across is there is so much criticism that anyone posting from Moto Arena is pointless on here.
If they was to post Closed, there would be 10 people asking why, 5 people saying the place is closing down etc etc....

As you have posted below from the MA website: NORMAL opening hours, this does not state strict opening hours.
Believe me when i say that things can be much better, and they are the first to agree. But, if the place was built just for us racers then it would not be on such a scale.

There is much more to the business model and your post at the bottom is my point. Putting such things as they won't be open long etc will make people ask why etc, then rumours start.......

Everyone is entitled to say what they think etc and that is freedom of speech. But what you have in Northant's is a fine RC venue which will only improve. If it is there for 2 years or 10 years it will always improve, so rather than waist time posting guessing work just enjoy it.
Sadly due to health and safety etc the venue is unable to open when some building work is going on.

It would be much better if people where to post things they would like to see at the venue etc.... they will be read and spoke about.

This is the first business of it's kind in the UK, there will be issues. But i am sure most people start off slow at new jobs etc.... Give them a chance.

For now if anyone is thinking of going to the arena then call them direct (number on website) or look at the relevent clubs thread/website.

John I completely disagree with what you say about Moto Arena actually posting on this forum - businesses must connect with their customers whether that be at the venue or via social media channels.

If they don't comment even just to say sorry it's sends signals to everyone that they just don't care. Every business that is based around a hobby/passion brand needs to have a social media strategy for dealing with such cases as this, and showing their customers that they care as much about the hobby as we do.

Basically, come on Moto Arena pull your finger out, you can do better.

Alan,

Firstly, no one mentioned they was only interested in club meetings (once again someone assuming).
Secondly, the website as Matt has stated says 'Normal opening hours' this is normally in place for such things like bank holidays etc.... Some places have large signs that state 24 HOURS... just went up there and they was closed!!!

If, that is IF you have read my above posts. People put constructive comments then they can be acted upon or looked into. But like most forums many people like to criticise and hide behind a computer. I attend many events at Moto Arena, and if i am honest i have never seen anyone speak to the staff or management about issues etc.....

But this thread has started from the fact that Moto Arena iis/was closed over last few days and people want to know why !!!

I am sure MA will update there website for any further closures, but people will still turn up and blame them for something else.

Anyway, i have had a great weekend racing my toycars. so now off to enjoy some time with the family.

Royal,

What should they apoligise for ????

Improving the facilities for RC enthuisiast's ????
I think the facility itself is a large part they care...

I don't see Horizon Hobby, CML, Schumacher to name a few posting on here for the delay of products etc....
Sadly in the real world things like forums are best left for the gossip....

They have a website and a facebook page which is the norm for companies nowadays, look on there or pick up the phone.

I think what people would like, is if they have 'opening hours' then you would 'assume' the place to be open, and not closed unanounced on the companies website. But, if you are doing a long trip to get there, phoning prior would be the sensible thing.

Just got to keep their Webpage AND Facebook up to date, simples.

I'm not having a go Jon, it's just frustrating that such a great venue seems the be struggling and making repeated mistakes.

It's fair to say that things are getting better, however there seems to be the odd blip. Hopefully things will continue to improve and with you working at the MA doing what you do i'm sure we can look forward to some good events.

Maybe "The newest, most exciting leisure attraction in the UK" should at least apologise to the people who have traveled to the venue to find that it's closed without warning.

So are we racing Tuesday????

Well I have just called MA to find out for myself if these is any racing on Tuesday. With no answer......??? Ummmmmm what does that mean, are they closed or to busy to answer the phone. :confused:

As said in a post before, it is Silverstone RCMCC who run the Tuesday meetings and they have been informed that Tuesday IS ON.