Missing Parts !
 

Anyone else missing parts when they went to build the SV PRO.
Not too happy was going to race this on monday.. Missing 2 screws for the bellcranks and a bell crank post. Unreal!!

Emailed Schumacher but god knows when I will get the parts...so pissed.

the two screws are nothing special im sure someone around the track will have them m3x10 but the post is,and not heard alot of people with missing parts, but i know what you mean new toy and all that,im sure someone on here must have a spare steering post for you,

im sure someone trackside will have what you need but dont be discouraged the car is awsome couple of issues but i must say schumacer have been fantastic in sorting them out 10/10 from me:thumbsup:all new kits haves some probs

Over a week since I spoke with sales for my parts and nothing in the mail. This is so frustrating! Anyone got a contact I can complain too. Car is just sitting in pieces for400 bucks this should not be the case.

the missing parts were probably given to the team drivers :lol::lol::lol::lol:

Schumacher has A+ customer service. Ring them again if you must, but!
There is a quicker fix to get you going. I'm suprised you havn't done this already.:eh?: Go to your lhs get a long m3 flat head screws and locknuts for a few bucks. Prob fixed.:thumbsup: You can get your buggy going quicker than you will waiting for screws and bolts that are readily avail. It's not like a your waiting for a pricey buggy specific part thats unavail.

http://i81.photobucket.com/albums/j2...t/IMG_0597.jpg

Screws is one thing where do you suggest I get the steering posts

Oh. Maybe I should have double checked your post.:blush:
Ring Shuey again. They're a bunch of good guys over there. Maybe it's in the "mail" already and may take a bit longer depending where you live.

hardware store

When i had a problem i just emailed them on the address on their site, they got back to me and i got the parts the same week, spot on for support!

I emailed and phoned. Phone people were very nice I just would of liked tracking number. The email went out about 10 minutes after I realized I was missing parts. I wasn't contacted till 4 business days later about my issues and even then they didn't read my email and were asking for part numbers that were in the email. Calling tomorrow morning at 6am my time to find out where the parts are. Hopefully they have been sent and I don't have to chew the ear off of the person on the other end.

If I miss another weds night of racing because of one part I will not be a happy camper..

Mistakes do happen, and trust me I know its frustrating... but is it necessary to start a thread, I can guarantee they did not make this mistake on purpose and emails do get lost or someone made a human error and lost it w/in the 100s of emails they probably receive in a week. with them releasing 2 new cars and now producing 1/8th tires along with the tires they're already making they've got a lot on there plate. I'm sure given some patients they'll have u all fixed up in no time.

Not to start a riot but if everyone started a thread after they received any issues from anyy company a lot of REALLY good info will get lost (i.e. set up help and mods etc) there have been issues with the SVs.. they are already a few threads stating that.

Again not to start a fight but get a feel over the situation as a whole before we begin thinking that life only revolves around ourselves

yes it is necessary

LOL and y is that? If the the same issue has already been discussed? Maybe posting in a thread with a similar subj/issue?:drool:

no, its got to be a separate thread :p

what im sick of actually is how people are praising this company for all their efforts. Oh mean, give me a break!

yeh I mean, a company is allowed to screw up, but over and over again, to me is unforgivable.

I was in my early teens when I first wanted a schumacher cat xls. Now I'm in my 30's and can afford to buy a schumacher. So I did just recently. After all these years of wanting one so bad, I'm actually very disappointed in the way the cougar has come about, released into the public in such poor state. The plastics came out of the mold very badly, every plastic item had flashing. Gearbox gap, uneven idler gear, a prick of a body to put on unless you cut half the front off.

so there you wonder why people come on these forums and vent their frustration.

Will the buying public be getting free revised parts in the future, or will we be screwed over like durango have done with their 2.0mm pin driveshafts?

I'm not exactly sure why some guys have experienced such great customer service and others have not. Before I purchased my Cougar I'd heard about how Schumacher kits sometimes have missing or wrong parts but I was reassured reading the posts of great customer support.

When I built my kit one of the parts included was wrong so I promptly emailed Schumacher using the email on their site. Waited for days without reply. A second email - this time copied to their sales email address as well - also did not get a response.

I was very impressed when one of their team drivers PMed me and offered to contact them on my behalf though (what a great guy!). He told me they would get it sorted and gave me another email address to use to contact Schumacher.

Waited some more and sent out another request to the new email address... still no response.

After reading this thread I might try another email... but truth is I'd just about given up trying to get a response. A little disappointed to be honest - even if they couldn't help me it would be nice just to get a reply to that effect.

GREAT CAR though... I've really been impressed with it's handling.

Don't get me wrong as I'm not dissing Schumacher in any way - but perhaps sharing my experience might paint a more balanced picture to anyone reading these forums.

Fellas...whats so hard about picking up a phone. If you phone them. I'm sure your probs will be taken care of promptly.

If you phone Schumacher ask for the technical department.

its not a local phone call for some people.

If you can afford the Cougar, you can afford the phone call. Even if it's international.
~D

the cougar s1 isnt much more than the rb5 and AE, where I'm from.

you should not have to call for support in these day and ages.

I dont personally have a problem myself, however im sure others do/have

Why arent you guys going back to the shop you bought the kits from.

Much easier than everyone contacting the manufacturer direct and you are supporting your local hobby or favoured web shop

I bought mine half way around the world, as we usually get stuff long after they get released, but then again I'm one of the lucky ones not to have major problems.

sounds like people are being lazy...they're so used to everything being spoonfed to them that when one little thing goes wrong they freak out...bring the other steering tube to a hardware store and match it up...it's not that hard...then while sending schuey another email call them also....computer problems happen in england too...would it be better to talk to a human being anyways

A bit of a sweeping statement there no?

Given all the amazing posts about their customer support it's only fair for those who've failed to contact them to share their experience - if not for anything else so that others know that the best way to contact Schumacher is via a phone call.

And presumably international customers should stay away from the car if they aren't willing to pay for a costly international call.

Car's great and other than a little disappointment - more from not having experienced the awesome support I read about than from the missing part - I bear no ill-will towards Schumacher. I don't think it's very fair to make assumptions and judgments when guys are just sharing our experience with the kit and the company's support.

sweeping statement...eh maybe...while missing parts always sucks,to me it just sounds like he hasn't exhausted all posibilites.

your a bloody hypocrite !

So is this what I assume of you?

if you buy a kyosho, would you call japan if a part was missing?

if you bought a Associated, would you call the US for the same reason.

You need to realize, not everyone has access to Local Hobby shops. Sometimes the only way to have access to things you want, is to buy over the net. Schumacher arnt exactly in every hobby shop. I think people need to pull their heads out of schumachers ass and stop acting like they are god and dont make any mistakes. Its not just 1 case, its a few!

Whats it got to do with you anyway? Why dont you keep your fat American mouth shut

I hope all your cougars fall apart to everyone whom suck to a company who clearly cannot communicate properly to the consumers.

I can understand people holding a grudge against drivers whom have had problems with their cougars. A brit, driving a brit car, so loving this car, im so proud to be driving a car made in my country. So nothing ever goes wrong, and if it does, its the consumers fault.

However you cannot deny the facts that some owners are having problems with communicating with schumacher.

So if people have a problem, so whats the problem with letting others know?

by the way, I'm not from america you dumb douche bag

dude who pissed in your cheerios today ? i'm from america and my schumacher situation has changed again... nobody is holding a grudge against anybody..he's had problem contacting through email so why not call them ? international call or not, if he's got the money for this car ,then he can make an international call.my hobby shop doesn't carry schumacher stuff but will order it for me... i actually have a cougar on the way and if i'm missing parts i will email them AND call them to get it resolved...and in the mean time go to a hardware store and hopefully find a replacement screw or steering tube if posible...nothing wrong with venting a little but sometimes it comes across as being whiney

to be fair, these are not cheap kits, so really, you should expect them to be complete when they hit the doormat of your house... I think I would be a little annoyed with that, then pissed off if it didn't get sorted.

hmm.......how do people respond to you after you personally attacked the guy who started this thread for 'being lazy' and 'freaking out'.

did you not hear his complaint?

Did you not hear his process in contacting schumacher to rectify this problem?

He DID call and he DID email, he has exhausted all avenues. Yet schumacher has not come to the party. Are you sure he is being lazy now?

This is a public forum, if he has a problem, he is open to have a discussion.

identify the problem next time before you go spouting out crap

Now boys........play nice:)

ok i must have missed the part about him calling and yes kits should arrive complete everybody can agree about that...but haven't heard if he has bothered to go to a hardware store like i mentioned to make a steering tube for the time being...a little ingenuity goes a long way...just make the part until you can get a replacement from schumacher