Je Models.. Apex Models
 

So.. Je Models and Apex Models are now basically the same company... am I right ?... just with two web sites ?

Just noticed the shared website design etc and same address...

Can anyone confirm this ?

K

Yes they are but if you're gonna order, order from the JE Models side as their orders take priority. When busy you can wait for a few days for the Apex stuff to be dispatched. JE Models is same day dispatch if ordered before 3PM.

if they have the stock they have been know to show items in stock they don't have

I would never order from either again they are so slow to deliver

JE Apex
 

When apex took over they didnt honour any refunds or deal with issues that JE had from before the takeover, customers were left dealing with manufacturers direct.
Unfortunately for some (not just me) durango changed ownership at the same time, left me £175 lighter! Avoid all three!!!!!

This is a bit of a shame yeah ... I've had many great orders from JE models in the past but have had issues with Apex .. .so when I noticed they were the same now I got concerned ....

I personally love to share the RC passion and the profit .. so when I save up enough I spread several orders over a number of retailers, it makes me feel good and I hope help all the retailers a little...

This month was several orders to Modelsport including an HPI Wheely King, a pre order (monster beetle) to Fusion hobbies, a spares order to Apex and a HPI Jumpshot from JE Models ... plus a few orders to Blacksmith on Ebay (They ROCK) and some misc orders from china ....

It's been a busy month with a few hundred pounds spent ... I now however learn that part of my spend might go somewhere im not sure of ... I'd much prefer that JE Models were NOT part of Apex to be honest. Don't wanna dis Apex ... but yeah, I've not had the best of times with them and now finding out JE is part of that... it concerns me ... A few years ago I wanted to promote and race Caster 10th buggies ... the only place to get them was Apex ... I ordered 2 chassis and ALL the spares but nothing ever turned up and I missed an entire season basically ... Caster had a team racer at the track I drove at and even he had issues as he had to go through Apex to... something to do with Answer RC, cant quite remember ... anyway ...

Nuff said... time to write to JE and ask why he's teamed up with Apex I guess ....

K

Reasons
 

JE werent making a profit, were in financial trouble and apex bought the stock and the website.
Its the same shop now with two websites. I know its legal to do this, but its certainly misleading, and not a way i would run my business.
Im going to have a look on companies house and look at the directors and trading history of both companies, will let you know if i find anything interesting.

Thanks David...

I've traded more with JE in the past than Apex .. simply due to the poor service of Apex. Kinda understandable of them to 'buy' a more trusted name ... wished I'd known though, might have influenced my spending.

However ... if indeed JE models is now Apex I will happily support JE spares Via Apex to thank him for his past and continued service ... As long as JE customer service is up held I'll spend money there ...

I'd like to know though ... and not have two different but the same stores ...

K

Apex
 

There is no je shop anymore bud, its all run from apex, from their shop.

For all those who seem to have missed it

Goodbye from JE Models
http://www.oople.com/forums/showthread.php?t=137349

Announcement they were staying open under new management
http://www.oople.com/forums/showthread.php?t=138498

When we realised what actually happened - only page 2 of the thread!
http://www.oople.com/forums/showthre...=138498&page=2

Cant recommend JE enough, the service is rapid unlike others I have tried

Hi all,

Please see this thread to clarify the different ways that Apex and JE run http://www.oople.com/forums/showthread.php?t=165287

You have to go to page 3 to see my reply and the clarifications of a lot of the stated issues. Dynamight has it pretty much right in his post on this thread though and in a much less wordy way than I would use :)

discostu - Generally the JE side is very fast, although if you choose 2nd class post it can be slow - we've seen some poor delivery times with Royal Mail recently. I can't comment on the specifics of your orders as I haven't checked out what your real name is (there is no discostu on our order system oddly enough and Stu on its own will bring up a lot of results).

davidmog99 - Please can you tell me the issues about refunds and warranties that you are referring to? Was it something specific or one of those general vague accusations that seem to fly around on the internet?(a name would be useful so I can look up the details). We did try to help any existing JE customers who had an issue. We would have occasionally recommended sending a product back direct to the supplier if it was bought prior to the changeover although very often if a warranty item is sent back to us it is just forwarded to the supplier for testing anyway. I am very keen to hear the details of these refunds that we didn't honour.

Interested to know where you got the notion that the old JE "were in financial trouble". I can think of a few of places that a notion like that would come from and none of them are unbiased.

kaylon - I can't comment about the caster spares thing. That was before I joined Apex. Generally as per the previous comments - for priority orders use JE. For less important orders use Apex.

Best regards,

Dave
JE Models and Apex Models

JE Apex
 

Oh i can confirm its not a rumour flying around the internet.
I bought a durang rtr 210 as a christmas present, faulty electrics, both esc and either tx or rx, servo went up in smoke on first plug in. je couldnt find a record of the purchase (its on my credit card!!!!), and decided it was a durango issue. They were just as wank to deal with, promised a replacement, never arrived. They also were being taken over at the time.
I dont actually like running people down but two companies are still trading and owe me £165.
Its a shjt way to treat a customer.
Bought a zx5 from steve webb models to replace it with ( this was a friends sons christmas present by the way), great company to deal with.

JE Apex
 

Do you need any more details?
I can find the date of purchase if you like?
Perhaps you could send a replacement? Or credit note even? I sent all the electrics to durango as requested with no response for months. Gave up in the end.
Please dont imply anything i have said isnt true, its insulting.
You were both terrible companies to deal with, and this is a public forum.

Quite frankly Davemog99 you are coming across as a bit of a plum to be fair. Dave@je appears to be wanting to find out some details in an attempt to help out, you on the other hand are not taking the olive branch but appear to want to cut up said branch and burn it.

Rather than slate the new owners, pm him some details that he may be able to chase.

You also "gave up" with Durango even though they actually have your electrics. I would also continue to peruse this as this should be replaced by Durango.

Question. Durango have your electrics, who has the rest of the car and parts etc?

Apex
 

I am a plum yes. I lost £165 pounds.

A plum who was unable to provide an order number IIRC.

Still doesn't excuse the run around that you got from TD/Apex/JE.

Hi again,

I was in no way trying to imply that what you were saying wasn't true. I was asking for details as there are always random, vague accusations out there and different interpretations of an issue and with no details other than an Oople username I had no way of knowing if you were referring to something specific.

If the purchase wasn't on the order system that was transferred from the old JE to the new owners then we would have been a bit hamstrung there. We have records of the old JE sales, so I'm surprised that we couldn't find yours.

Admittedly we would have directed you to Durango for a warranty issue on a car purchased before the changeover, but we would always have been happy to help intervene with the distributor if you weren't getting an acceptable response.

So that I can try and help you with this please can you let me know...

1/ When did you send the electronics to Durango?

2/ Exactly which components you sent to them.

3/ When did you purchase the car (what month/year)?

4/ Do you have a tracking number (not essential, but useful)?

5/ Your name, address and contact phone number - you can email us direct at [email protected] with these details so that you don;t have to publish them on the internet.

If you can let me know those details then I will happily speak to Durango/Revell on your behalf and see what we can find out and get sorted for you.

Best regards,

Dave
JE Models

Sounds like one JE are still willing to help you, hope you get it sorted. Don't forget to leave some positive comments if they manage to sort it out for you.

I'd suggest supplying more information David - you've been quite scathing in your posts in my opinion and yet the details supplied are scarce. It seems to me that JE's post is quite actionable i.e. answer some questions and then take it from there. They seem keen to assist, can't comment on Durango, but I'm sure you've put an equally scathing attack on Durango on their forum?

I've had a look here http://www.oople.com/forums/forumdisplay.php?f=80 and couldn't see one but that was only the first page I looked at.

The idea of losing £165 is daunting however I'm sure a little further communication can resolve it.

And is this anything to do with me? No. But as you say, it is a public forum. Work with them rather than against them is my advice and I'm sure you'll see a quicker recovery from the situation.

JE Apex
 

I returned the electrics (tx/rx motor speedo) around march 2014. I was told my parts were on the way from germany.
Purchased nov 2013. They agreed to replace the electrics after i put the car up for sale, explaining why!!!
I started communicating with durango and je in the january.
My name is david mogridge, address is 29 mytton drive, nantwich, cheshire.
Cw55uf
Im not entirely sure how this information will help? I have gone through this process with both je and durango.

Hi there,

Thank you for the extra information.

I have just checked our system again and I still can't find the original sale but that doesn't really matter at this point.

I have just spoken to our contact at Revell and he is looking in to it now. I will let you know as soon as he has got back to me with more information and hopefully a resolution.

Can you just confirm that it was the DEX210 RTR buggy and not one of the other models please.

Best regards,

Dave
JE/Apex

JE Apex
 

Thanks, yes i can confirm it was a 210rtr.
Its still boxed i can loom for a serial number if you like?

Hi there,

No need for the serial number. Just wanted to make sure it was a DEX and not a DEST/DESC.

Just waiting on Revell to give me an update and then I will let you know what they have said.

Best regards,

Dave
Apex/JE

Can you confirm which address you sent it to please?

I got a call from Durango/Revell on Saturday. They are trying to track it down, but at the time you sent it back they were moving offices and they wanted to check which of the addresses you sent it to so they can trace what has happened.

You mentioned that you chased Durango a couple of times after you sent it back. Any chance you can remember who you spoke to? This isn't as important as the return address but is useful if any names spring to mind.

Best regards,

Dave
Apex Models

JE Apex
 

Im sorry but they never answered emails, it was only telephone calls, no idea of the adress or who i was dealing with. Its a long time ago!

Does Revell in Tring or Durango in Ashby de la Zouch ring any bells?

Just could do with knowing while we try to track it down.

Best regards,

Dave
JE/Apex

I have ordered apex - je models no problems ebay
Got stuff in couple of days

JE Apex
 

Ashby de la zouch seems right, not revell
Thanks

Ditto

JE Apex
 

I assume durango have completed their enquiry, and im still £165 out of pocket.
Thanks chaps.

Hi there,

No, they haven't completed their investigation. If they had then I would have let you know. What's that saying about when you assume? :lol:

I didn't get a notification from Oople that you had replied (for some reason I am not getting any email notifications from the forum even though it is set in my control panel) and I hadn't been on Oople this week just due to the usual mad rush after a bank holiday so hadn't stumbled across your reply until now.

I have let them know where you think it was sent to.

Don't forget that we are trying to resolve an issue regarding a parcel that you sent back around 18 months ago with no tracking information and to an address that you were unsure of. While I would like for it to be resolved instantly I do believe in giving Revell a bit of time to try and locate/resolve this.

I do appreciate the heartfelt "Thanks chaps" though. I can tell how much you meant it ;)

Best regards,

Dave
Apex/JE

JE Apex
 

Sorry about the sarcasm, you are certainly the most helpful person i have dealt with about this, and will certainly be ordering from you in the future, and thats not me being sarcastic! Whatever the outcome, i do appreciate you have spent time and effort to try to help.
Durango on the other hand............?

Hello again,

Please can I have your contact number and email address for Revell.

They have got back to me and said that the old place recall your name, but cannot locate the returned items so cannot say what happened or what condition they were in.

They have authorised replacement components for you.


If you can supply your email and number they will contact you and arrange to get the parts out for you. You may not want to post the details on a public forum but you can email us at [email protected] .



Best regards,


Dave
Apex/JE

Above and beyond well done Dave :thumbsup:

Hey Dave, give me a shout when Apex wants to sell JE. I might be interested. Lol.

...and the winner of this year's "most dedicated retail employee who is prepared to go beyond and further to support the customer" goes to Dave.

Superb job fella - take a bow!

:lol: I'll put it on my CV and use that as leverage next time I ask for a payrise. "Have you seen my award?" Bit of a long title to put on a trophy though.

Stumbled across a goldmine Stu? Or just saving that much money now you aren't racing?

Rich said half a million will do it and he'll throw in Apex for that price. I think he wants a new car :D

I'd better go and check what my commission on the sale is first.

In praise of Apex and staff. I ordered a Spektum transmitter from Apex on Monday with normal delivery - nothing special. The transmitter was delivered on Tuesday, great service.
I spoke to there staff on Wednesday and they gave great advice on testing it over the phone. Unfortunately the new transmitter is faulty.
I posted it back yesterday and it's now at their shop, just hoping the new one will be with me by tomorrow.

But great service from Apex.

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