contact TD regarding a broken chassis???
 

Hi guys,

OK so I broke a dimec20 chassis, as a few have, and apparently TD have been good responding to people and replacing the chassis for them.

I sent an e-mail to their address listed on the website and got no reply at all. I've since forwarded it 3 more times and still not even as much as an acknowledgement!

I even dropped Adam skelding a pm to see if he could prod TD and nothing from him either

I will give them a call in the week, but I'm shocked at the lack of reply from them

Anyone else had issues contacting TD?

Hi,

Got a tip after breaking a DIMEC20, totally my own fault. Either glue the bulkhead in or make up a small carbon bumper. I glued in the bulkhead, seems a good job. Alloy +8 chasdis mighTy be you best alternative

I'm still waiting on a reply to three emails from June.
Rang them in the end.

Cheers guys, I will call them, god knows why they can't reply to an e-mail

Durango have always been great with me,

Have you tried calling them? The number is on the website.

I emailed them 2 weeks ago about a faulty slipper clutch, no reply as yet.

TD should reply to email. instead of calling them.

you can not expect from people to make expensive international calls, or does TD make up for those costs also ?

E-mail is naturally a poor form of comunication as there is no limit to the number of e-mails an individual can receive. I'm sure we've all been bombarded with e-mails at some point and missed the important ones or forgot to respond to them.

The only way you can ever guarantee a response from anyone is to talk to them. If concerned about calling a company in another country, ring the distributor in your country. They should be equally responsible for the items they are trading.

I will give them a call, i generally e-mail as i tend to do stuff like this in my eve's so can't call them, and forget in the day too :D

But, as stated above, they should be capable of replying to e-mails, no matter how many they receive, its a huge parts of peoples daily/work lives. I understand the odd one may get missed/accidentally junked, but all of my mails have been ignored....

From what I've heard from a number of companies and manufacturers, they're all literally bombarded with emails each and every day - the worst day being Monday when they show up to an inbox of in many cases up to several thousands of individual emails.

So the advice I've received, "unless you have a specific person's individual email account within an organization, and they're aware of you contacting them and are expecting your correspondence, to just use the telephone and call them instead. You might get stuck on hold for a time, but at least you'll be talking to a real live person - instead of a lowly clerk deemed with the responsibility to try and sort through the pile of emails each day."

I've always rang, and always had instant responses to querys.
Before people start hating on Durango try picking up the phone.

I think if a company puts a email address, and only an email address, under the contact us section of its website they should be replying to warranty claims made via that email address.

Exactly they are useless and have been for a while, I remember when they weren't always like that but as of late I wish I never bought their cars. I'm having issues with they outdrives wearing out prematurely on the right side. Emailed them wth no response, it's now that bad im considering not racing because the wear is that bad it's damaging the driveshaft pin.

TD are pathetic, end of story. They've took money and now they've got it they don't care. Simples

Call them!

The number is on the webiste, You will find they are a really helpful bunch!

But then its the question, Its a plastic chassis?
I expect you crashed the car when you broke it.... Is that really TD's fault?

Would the chassis be covered under warranty? It's hard to prove it broke becuase of a fault and not just down to a big crash? A wishbone snapped on my car last time out, and it literally just clipped a pipe - but there is no way I would think it would be covered under warranty?

Depends where its broken, the place where the first broken plastic chassis that i saw, the chassis, at the breakage point, really wasn't fit for purpose.
The design had been copied straight over from the aluminium design.

Its not really a criticism of TD, cos everyone does it sometimes. In every industry!

sorry but thats no excuse for poor service.

I had build issues with my 210, emailed Durango never got a response and its wasnt on a Monday

A lad at work had issues with his build, emailed Durango twice no response.

Had a querie with my SX3, emailed schumacher, got a response back same day and free replacement parts 2 days later.

with the amount of money that gets spent on the kits it wouldnt hurt to be a bit more supportive of the customer. if you put an email address up on a public web page then be prepared to address the mails that come into it. even an automated system that says "thanks for your email, we're very busy we'll get back to you when we can" would be better than nothing.

Mine email was regarding a faulty slipper not a chassis.

The front half of the slipper appears to not have been heat treated properly.

I am emailing TD as they need to view pictures to see the issue.

Ok, so i HAVE called them and spoke to Chris, nice chap he sounds. Was told he would get onto chasing the e-mail and someone would get back to me. That never happened so i called back and spoke to another nice chap who said they would replace the chassis and my worn outdrives no problem and that i was to send pics via e-mail. which i did......to the support & sales e-mail.......and heard nothing back again........

and with regards to questioning whether the plastic chassis should or shouldn't have broken. No, it shouldn't!

have to say thats pretty poorr

yup. i have called today and am supposedly having my replacement chassis and outdrives sent out....

still no reply to e-mails so far...

Odd, I have sent multiple emails to Durango and gotten replies within a couple days :eh?:

Which email address did you use, I've emailed support about three weeks ago and also resent the email to sales and had no reply.

I was just using the normal [email protected]

strange i've had no joy from many emails sent to support & sales.

But, i now have replacement diff drives and chassis, all arrived today :)

I've always had excellent support from TD, even when I've asked really stupid questions. I have an email conversation that span several days and is at least 8-10 replies worth of mails. They helped a huge amount.

Oh wait....that was a few weeks ago, it was ME, I was taking up all there time!! oh noes.

J

Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!

I best check mine, though I have the softer dimec one.

I gave up, got an answer the stuff is on the sea again, schuuuu you know who

Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

Aidan - Mine was the soft DIMEC one as well.

Crikey, I didn't realise yours had gone too - we went out in the same 'B' final. Two chassis in one race, that's one too many. Now I'm worried. Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec

http://www.rctech.net/forum/attachme...d-210lrear.jpg

Me to I email them they've requested pictures but as good as said they'll send a replacement

Yeh it was cold very cold but other tub chassis don't seem to suffer, my B4 and X6 went out in all weathers. Southports not riduculous as regards big air either could you imagine flying some of the more commited tracks?

Either way still happy with the response.

Looks good, I want one now.

If anyone has a used/broken dimec chassis, shoot me a PM

I need to take a look at one....

Here's a piccy of mine.
http://img822.imageshack.us/img822/6715/img2540rs.jpg

Thanks Tony, would like to measure one up so if someone has one they can post me drop me a PM

I know most of them will be back at TD for a replacement but thought if ask.

I have a plate i made for my carbon chassis which had the same problem.
I`ll find it and bring it for you Tony as i dont have 210 anymore.