There are plenty of examples of businesses with good products and poor customer service going to the wall, just as there are plenty of examples of substandard products being successful on the back of excellent customer relations.

You have to have a REALLY good product to succeed when you ignore your customers!

As much as I find this type of thread about Team Extreme amusing, as they do crop up often, but suggesting or wondering if they have gone out of business is a little out of order, until otherwise stated, they are still trading (albeit not communicating, selling or supporting to their customer base).

If people are unhappy, buy a different brand, shouting on here don't really do any good when it comes to this manufacturer.

Sorry Steve, but i dont agree. If you are not communicating, selling or supporting your customer base then you are only still trading on paper, not in actuallity.

So in that case I think people who have sent them money, ordered parts and who want to order off them have a right to know if they are still in business, selling the business, moving premesis or whatever's happening - I want Pred parts, i have money to spend right now, but no way would i send them money atm until i know whats what.

And as TE e-mails and phones arent being answered, this is about the only place left to talk about it. It's what forums are for anyway. Ok, i personally think Ron came across far too harsh earlier - espeically when your talking about someones livelyhood - but thats his view, not necessarily everyone else's.

The rest of us just want some simple information as to what's going on so we can keep supporting the brand - you yourself know im a huge Predator and Vega fan - safe in the knowledge we are going to get parts in a reasonable time and not potentially lose our money.

I dont think thats too much to ask for ?

No, it isn't to much to ask for to be honest Matt, and I fully agree, I am just uncomfortable of people talking of a business being closed when possibly it isn't, as most who are into their RC Cars fully know, Team Extreme must live on another planet 95% of the time and only come on here when they must have bills to pay so need to sell something.

Either that, or it is one hell of a weird marketing policy...... Maybe Lewis is treating his customers like a girlfriend, 'treat them mean, keep them keen'.... :thumbsup:

Threds like this are never good for buisness, IF they are still going I would have thought one of them would have posted on here to put this thred to bed a long time ago. Rc is a small world and things like this can do loads of damage. professional business never let anyone know,all is well right up to the official very public statement saying our doors are closing. Just as JE did.

If they have gone, It's a shame,the vega products are second to none, I feel very sorry for the guys as small business isn't just a job, it's your life and in most cases every penny you have. But that said treating people\customers like this will make you no friends in the coming months.

Ron B loving reading your comments, thumbs up from me, saying what were all feeling, we are all a bunch of muppets, looking forward to this thread continuing

:thumbsup:

If you go back to previous threads, this was aimed at the supporters on oOple who blindly jump in and bash whoever has a problem with their conduct in regard to their loyal customers.

Seriously, go find the thread and have a good read.

RebelRC is one of them at whom my post was aimed. I copped it from him/her/it and as a result, i find it amusing that people like that have been, once again, made to look stupid. What i am NOT amused at however, is possibly others affected by such poor attitudes to fellow hobbyists, racers, human beings.

Im interested to know what this "bigger picture"? They made their bed, they can lie in it. In no way is the customer at fault.

Hi Maybe TX have had enough of posts like the above harming their progress
You waited 1week for some bits?
Yes not ideal
But sometimes happens
As for the back order part this has happened to me many times over the years when ordering from many major hobby shops ( yes money taken then part has arrived later) in fact I can think of a very large uk shop that does this all of the time , you place the order then they place their order , get it and send to customer. And that's not taking into TX's having to make the part.
But because of this quite normal situation
It seem like tx only sell items to part time company business experts lol
They all know better lol
Carb do you really think that every tiny part you order from anywhere, there is a man firing up a machine to pump out say one spur gear?
I'm not bashing you Carb
Just trying get a measure of you.
And I just think Rons constant input doesn't do anybody any favours

Mate you just dont get it, as i have stated to you many times before..

So many people are saying the same thing.

Waiting is fine, IF YOU KNOW ABOUT IT. The problem is communication.

Im not the one making these threads, im not the only person who feels it is wrong. Yet i get singled out by you. You actually blame the customer in your above comment. In the first line. You must be kidding.

have been watching vega stuff for a while ( I ran preds in the very early days (William mitcham kev moore Richmond rogers era ) when owned by Richard weatherley

I nearly plumped for 201 vega or b4 vega recently but just daren't because I don't know whats going on with spares availability

if they have ceased trading its a shame if they haven't please let us know so we can make a decision either way

at the moment I just don't know

is it too much for a reply from team extreme

fidspeed

Ron
My first line of my post isn't blaming anything!
The way you portray Vega in your all too frequent posts is very misguiding
Almost perverse!
There are many many many vega cars out there and you make it out like they all have been ripped off and deceived
You make out that nothing good has come out of that factory
And your comments regarding this recent lack of communication from TX are disgusting
I'm not sure what rumours you are basing your factual posts upon
But nails in coffins etc ,really poor taste

Overpriced! Comments just make you look silly

You obviously cannot read what you post then.

Nor what others post.

If you go back to previous posts in the other thread you had a go at me for, wait for it, shockingly "expecting a service that people pay a business for", i did say how great vega kits are, how amazingly beautiful the workmanship is and the quality is second to none.

Go back and read it you goose. At least if you are going to write something, have the balls to back up what you say. One particular comment of mine was a little harsh i agree. But please, if you choose to feign intelligence, at least have something intelligent to say and back up your claims about what people did or did not say.

This is no longer about TX or anything else, its become about you and your portrayal of me and attitude to others who are having a legitimate problem and have no other choice but to put it on here.

So on that note, enjoy your blind ingorance you silly. little. man. :)

Ron you Cock ( as we are now calling each other bird names apparently )
It's posts like these that no one needs
But are funny though

Rebel, we know you always defend TX as you are related to them i believe ? Nothing wrong about that at all. In fact, admirable tbh. And you make some valid points about acceptable delivery times, back orders etc etc. But you really do rise to Ron's bait too easily.... :lol:

Stupid thing is, one thing we all agree on are that the products - the Vega's & Predator's - are top-notch. I cant remember when i saw a thread about negative quality of the products. Doubt there has been one tbh. Pretty much everyone who posts in these threads either runs them or wants to run them as well. I do, and will do until i cant get spares anymore.

The single, important thing here is that nearly all the threads, including this one, about Team Xtreme and delivery problems in general all boils down to one, simple problem.

Reliable, informative & thruthful..... communication. Or lack of.

The products are great. The brand is great. Im sure they, as people, are great. But the communication isnt, and hasnt every really been. If they wouldve had that, or get it from now, you would never have threads like these about TE. In that respect, Ron is dead right. End-of as far as im concerned.

On that note ( slight hijack ), im strugling to find a replacement X11 chassis for my cracked one. If anyone has a spare X11 chassis - stick or saddle, new or good s/h - or even a complete X11 for sale, please PM me... cash waiting :)

GEEE !!!! When I started this thread I just wanted to know if TX had changed there number, so I could order some bits as I had been trying to ring with no reply. Ive run vega since Gen 1 and they changed address and number only last year.

It was in no mean to slag or start and slagging match between fellow ooplers.

I do find it strange that nobody has been on this thread from TX to explain but this may be due to personal reasons ( I dont know this is just guessing).

So the thread started by me was to see if the number had changed 4/5 weeks ago and really still dont know if it has.

Facts and opinions in good taste are fine and generally oOple is a pretty liberable place. You're all completely entitled to free speech but if this thread continues as a slanging match I'll lock it, I've edited and toned down a few comments.

I just wish we could find out one way or the other so this can all be put to bed

Easiest thing, if someone is local to them, pop along!!

Yes i guess that would be a simple way

There must be some action i received a replacement part today in the post

Hopefully a good sign for TX

That's good news, I'm happy to keep supporting small British firms when ever I can. I got a body shell from them recently also. As 1 of the 2 people who run a vega 22 I have to keep the faith.

I also use a vega 22;)

My order also arrived today after 11 days despite them not replying to my emails or pms. Every time I've dealt with them since buying a predator 6 months ago they're been ok. All my orders have arrived within two working days. When I emailed them about a missing part in my kit it turned up the next day! But they're always been slow to reply to my emails. Hopefully they'll keep going as I think the predators a brilliant buggy despite what most people say about it

Xtreme customer care! treat em mean,keep em keen:lol:

Fair play, had a e-mail reply about the replacement x11 chassis i wanted yesterday. :)

Yanana sent an e-mail apologising for the delay in getting back to me, saying all the parts i require are in stock, and with Special Delivery will be with me next day.

So ive ordered & payed this morning, should in theory be with me say.... Monday at latest, as its Xmas post. Fingers crossed !

If it isn't with you by 1pm Matt, then claim your shipping back as Special Delivery is guaranteed by 1pm next working day, careless of the time of year.... as long as it is posted by 3pm.......

STILL WAITING FOR MY THIRD DEX210 REAR TOP MOUNTING PLATE MUST BE AT LEAST SIX WEEKS SINCE THEY TOOK MY MONEY

STILL NOT ANSWERING MY EMAILS EITHER

Small company giving a better product that most big companys.

Not much point if they don't acutally sell/post the items though.

talking to someone last night who had had parts on order for 2 to 3 weeks, they arrived this week with an apology about moving premiss,good news for all pred owners and anyone like me running vega:thumbsup:

But I can't work out why you wouldn't put a bit on your website front page before you move:confused: 10min writing one paragraph against replying to poss 30 irate Emails makes no sence what so ever to me, again:confused::confused:

Thats GREAT !!!!!!!! News, ive emailed Xtreme so fingers crossed i get a reply.:thumbsup:

Your right, it makes no sense and its certainly not how you keep customers happy. How about an answer on this from them as to why they didn't do this. !

Well, i got my bits !

Wednesday i had a nice e-mail from them apoplogising for not getting in contact with me before about the parts i wanted for the X11, but said that they were in stock and if i paid for Special Delivery would be next day.

I ordered the parts first thing Thursday ( yesterday ) morning, had an e-mail off Yanina yesterday evening with a tracking number ( i paid the extra for Special Delivery ), and first thing this morning all the X11 parts i ordered were on my doorstep.

Thats how it should be done :thumbsup:

If they have been moving premisis it might be a while until they get sorted again, so i would say a quick e-mail to them before you put in a order just to check the part is definitely in stock would be the best bet.

Hi all, i emailed Yanina at TX for a Vega conversion on Sunday night,I had numerous replies back, it came in the post today. 2 days from order.

:thumbsup:

Seems they are at it again :thumbdown:

A gen3 shell was ordered new years day and still nothing. Money has been taken but no communication can be established.

These sorts of businesses should be reported to trading standards.

I ordered a gen3 shell at Christmas, on the 6th January I sent an email asking when it would arrive which was replied to on the 17th January saying they would look into it. Almost a month and still no shell isn't really on. I can order something after work one day and it arrive the next morning elsewhere.

I emailed last week asking if they had the 2 in stock they show and they said no. They also won't be doing any at the moment as they are moving !!!.

Anyway any one wanting one then "xfactor" on here has one :)

Hi guys,

I know this isnt the for sale section, but if it helps I have 2 brand new gen3 shells one pre cut the other not.

If you need them pm me. I havent put them in for sale but like I said if it helps pm me.