"which indicates He knows absolutely toss all about retail" and "these online stores want to sell product but not support the customer when something goes wrong." Neither statement has any evidence to back it up.

I wrote a note to Angelo at Cobra Racing. As a result, Hobbywing's approach is changing. None of the posts here will have one scintilla of effect on what is going on. That's my point - that this thread is unsubstantiated, rude and pointless. If you want to have influence over events, talk to people. But, as I said, I am probably old-fashioned.

Ok, agree thread is becoming pointless as I can’t understand point you are making.

You post comments like “some of us are inside the conversation” and “I wrote a note to Angelo at Cobra Racing. As a result, Hobbywing's approach is changing.” suggesting you have inside information or influence over this issue but I still can’t fathom what your view is. How is Hobbywing’s approach going to change as the result of your note?

The original post was about the potential loss of an outlet which many people have used in the past. Most of the subsequent posts were providing feedback on supply and related services of Hobbywing speedos based on individuals experiences - that’s what much of this forum is, discussing views on what equipment is best or recommendations on the best place to buy it. Some of it is obvious nonsense like much of the web but much is useful. .

If you have information to share, that’s great. If you can’t for commercial reasons, that’s understandable. Otherwise I can’t see why you are so anti this thread? Much as I personally would try not to bad mouth any companies directly on here, I think you will find much worse “feedback” on companies and products in other threads.

Rob

All agreed Rob, and your phrase "Much as I personally would try not to bad mouth any companies directly on here..." sums it all up succinctly. It's just a complete waste of space, as people just bad-mouth others which achieves precisely nothing. I just do not understand why people can do this to others in such a nasty and rude way, and that's why I am anti this thread. But, as I said before, maybe I am just old-fashioned.

every company will have someone who says bad things about them, personal experience with a faulty plane speedo from giantcod was good, new one turned up two days later, i think half the time with all these shops and distributors its how you are with them that affects how they treat you, after all would you rush to help someone who rings up having a moan in preference to someone who rings up and politely gives you the appropriate information.

Does anyone one have a contact number for Racers in Exile?

Thanks,
Lee

ever used google?

try http://www.shopmania.co.uk/site/racersinexile.org.uk

always had a great service from giant cod and will continue to use them :thumbsup:

Google happens to be my homepage and my email account funny enough.

Believe it or not I even found that same website/info that you so kindly went to the effort of copy & pasting the link above.

Try phoning that number sunshine see how far you get...........

Hence I asked the question.

02032877571 and ask for Stuart (very helpfull guy)

If the RIE numbers isnt available ping me and I'll give you his mobile or help if I can.

One of the things we need to apppreciate is that most of the guys that run a small RC supply company do it with a love of the hobby. They will do what they can to help other drivers and customers.

Thank you :thumbsup:

I don't like fish anyway, isn't that what this is all about? :lol:

No need for anyone to phone as you've done it and found it dead :p



So why didn't you let folk know you'd googled for a phone number and not link to the one you'd already found dead :confused:


:confused: Strange :confused:

the 'recommend' importer doesn't display a phone number on their web site as far as I can see yet the 'grey' importer does :woot:

Because you assumed that he was asking because he was lazy and feckless, whereas he was busy and intelligent. He'd already done the obvious things, and then some, and was asking if anyone had a number. My assumption from his post was that he wanted a number that worked, not just any number whipped out of the inaccuracies of the interweb... :rolleyes: :p

Hi Currently it is 0203 287 7571, but we are moving to larger premises soon and the new number will be 01708 500 700, if you call on this someone will be able to take your details and pass the message over to me for now until the new line gets transferred from our previous business, or you can always try to catch me on my mobile, am more than happy, if I don't answer straight away means I am on another call etc but it is 07900 363649. Looks as if Shopmania have the wrong number down which is a bit of a bummer

[email protected]

We have finalised a large shipment from HW all due to arrive on or about 25th June, we have pre order discounts in place and free shipping for incoming items, we are working to get all the new incoming stock up on the site but by golly theres loads to do.

As a side note, Brian Eldridge our Team Driver in the UK, has been doing really well with Hobbywing equipment, finishing 9th in the 'A' at the Cotswold National. Congrats buddy.

We also have been putting in place a 'clubman' arrangement with selected club members at different clubs, but we have openings for more. All we ask on this that you be knowlegable on the equipment, are happy to promote the product and help out those who need advice, settings etc. Several of the guys are already helping drivers with updating software trackside etc for them.

I am not going to be drawn into the wheres and why's of this thread, suffice to say, we support our product, carrying silly things like power caps, spare cases, fans and all the niggling little bits people can break. We are happy to be representing Hobbywing in the UK and so far have gotten the products into a variety of retailers for you all to go buy from.

We have been racing Hobbywing for over 3 years and are happy to give advice etc over the phone or if you want via email, we have all available firmwares for the last 2 years or so and we can deal with the warranty side of things for the units with serial numbers that we have sold.

If you have not bought a unit from us we will still look at it but we may have to charge for repairs as there may well be counterfeits out there but if we can we will look after you.

Apologies if you find the number busy, as I try to spend as much time as needed with people when they call, unfortunately (or fortunately) demand outstips our ability to communicate and obviously we have lost loads of sales due to tying the number up chatting to customers, rest assured 2 to 3 weeks there will be 5 lines in allowing us to take calls, but to be honest why not leave a message and we will call you back, just remember to leave your name and number so we know who to call.

Cheers and happy Hobbywinging All

Stuart
Racers in Exile UK
www.racersinexile.org.uk