Surely what's more likely is that 'send a refund' was clicked on PayPal, so PayPal did just that.

The fact remains this is only a tiny blemish on an otherwise well respected shop's history and I'm sure there's a reasonable explanation of why it went wrong. It would be nice to know why though instead of having it just 'happen' like that.

I find it hard to believe that anyone is having problems with Demon. I've used them for years and have not had one single issue with Nick and the service he offers.

I'm sure there's a reason (probably just out of stock) for the refund. You've got your cash just be glad of that. There's stores out there that would take the cash AND keep the item!

I never had any problem with Nick @ demon

I placed an order for about 6-7 items on Sunday evening from Nick and they arrived today.. He Spot on!:thumbsup:

DEMON:Best service i have recieved from any shop. Never disapointed and thats with some other shops being top quality services too.

Interestingly, whilst this was going on, I ordered and received items from Demon, including normal communications with Nick.
The fact thomj316 didn't suggests something else is going on here as if Nick was simply 'too busy' it would have impacted on my order too.
I'm guessing a 3rd party screw up too.

To be honest I have no idea what went on, I've still yet to recieve an explanation as to why I never had my order or could not get a response.

My guess is that the item was simply out of stock, then when I emailed to ask where it was, I just got a refund instead of an apology or explanation.

It does all seem strange considering their excellent reputation, but no shop is perfect all the time, it's simply impossible.

Can we now close this thread before it becomes a mass of "demon are the best" blah, blah, blah comments. No offence but it's not what this thread was started for.

Demon is THE best :p;)

Well clearly not isn't it. Read this entire thread first and I'm sure you'll see that.

I don't want to start slagging off a shop as I KNOW they have a good rep, hence the reason I ordered from there. I also know many of you love the guy, but sadly the shop is run by a human, and mistakes happen. Once I have an explanation off Demon I may very well order from them again.

have been buying stuff from nick for years, he has always been really good and has always let me know if there is any problem with an order. he may not respond well to you if you are rude to him though, it is not in his nature really to be rude or tolerate it. those who have met him will probably confirm this

I can assure you I was not rude. My first email was a short and sweet "Hi, I've yet to receive my order, can you please advise". I hate how people assume it's the buyer that has done something wrong. lol, just accept the shop was at fault as I previously said, no shop is perfect.