Pete.

I too was under the impression it would work abroad immediately with no extra settings, i set a lot of these up for customers and never have had the problem come back to us that they couldnt be used abroad.

I'll have a chat today, see what the opinion is.

Will come back to you on that one.

Col.:lol:

Cheers Col - I thought maybe it was just signal at first but it wasnt having it anywhere..

Thanks dude..

Colin,

I've been with Vodafone since the old analogue days (about 95 IIRC) and the signal has become totally nonegistant in my house (have to go down the road to get texts) or at work. General signal strength has gone through the floor and I am sure my current phone (Samsung Tocco) isn't helping any of this, also it need rebooting about 4 or 5 times a day as the touch screen freezes.

Had no luck talking to the local store (even after showing a guy the phone with no signal in his Vodafone shop) on either issue and deciding if to

a) leave vodafone all together (still got about 11months on latest contract though)
b) force feed the phone to the sales guy who was so helpful
c) give up on the phone and buy another even though I know that won't cure all the issues and I can not afford to get a decent one.


If I was a customer coming to see you what would you do to help me and try to keep me loyal to Voda?

A colleaugue was going to confirm this via email, he hasnt got back to me as yet pete..

Will notify you when i get the answer.

Col.:lol:

Hm quite a few things on this one... Lets start at the top.

90 % of handset probs are with the software on the phone. Deffo back all the data up via the pc, check what firmware you are using on the phone, and im more than sure that it will be way out of date. Compare obviously on the samsung website, and upload new firmware to the phone.

Once running and everything good, restore all info and contacts etc, and if poss de clutter all old unwanted messages etc, and see if this has sped things up and also keeps the phone on rather than re starting.

Stores for Voda and indeed any mobile store are more focused on selling, imagine taking your 2 year old bmw back to bmw, telling the sales men that its crap.... not much that they will do fo you, apart from mention how good the latest model is. Action needs to be with customer relations. All phones have a warranty, if phone is still not how it should be, mention that you want to send it away for repair as it has numerous faults.. Make the biggest list you can as each item will be checked.

Voda would send this away for you, however stores like the carphone warehouse offer repair retail stores where they repair the phone on site if its something small.
Be aware though as with any repair. If the phone has the slightest bit of moisture in it for whatever reason... i.e you had a bath 3 months ago and the phone was in the bathroom absorbing the moisture. They can tell, phones have the equivalent facilities like litmus paper which turns red once moisture is detetced....... THIS IS THE GET OUT CLAUSE... so please make sure its all ok.

Signal strength is also check able on the voda webite, browse around and you will see the facility to see what signal you should get in your area. Just enter the postcode etc ( map shows signal for phones and also mobile broadband), let us know what the results are..

Lastly also try another handset and see how signal is affected with that handset, sometimes masts do go down or indeed are turned off when they are upgrading the facilities .

Let us know if this helps at all, and come back to us on how your getting on too see if there is anything else that i can do.

Col.

I once dunked my phone in a pint of lager for a laugh (I was pissed :D) and all it did was vibrate its tits off once I took it out :lol::lol::lol::lol:

I turned it off and put it in my pocket. the Next morning I took it in bits, sprayed everything with motor cleaner and put it back together. I worked perfect until the battery died ages later :blush::blush:

I do not reccomend anyone trys it though, but I thought it was quite funny :p

G

Ha ha good effort, i remember id been on a night out, come home abso blasted, and had my phone in my shirt top pocket. Off to the toilet Dropped my trollies did my business, flushed the loo, and realised my keys had fell out of my pants pocket...

Turned around, bent down to pick it up beside the toilet.... plop, 1 phone in the bowl looking at me ha ha.. Good job i had just flushed i suppose..

Col :blush: