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-   -   contact TD regarding a broken chassis??? (http://www.oople.com/forums/showthread.php?t=121719)

RichyUK 19-02-2013 02:28 PM

Quote:

Originally Posted by AfroP (Post 747320)
have to say thats pretty poorr

yup. i have called today and am supposedly having my replacement chassis and outdrives sent out....

still no reply to e-mails so far...

Nigel 19-02-2013 07:20 PM

Odd, I have sent multiple emails to Durango and gotten replies within a couple days :eh?:

samd 20-02-2013 12:25 PM

Quote:

Originally Posted by 1slash (Post 747804)
Odd, I have sent multiple emails to Durango and gotten replies within a couple days :eh?:


Which email address did you use, I've emailed support about three weeks ago and also resent the email to sales and had no reply.

Nigel 20-02-2013 08:50 PM

I was just using the normal [email protected]

RichyUK 21-02-2013 02:59 PM

Quote:

Originally Posted by 1slash (Post 748272)
I was just using the normal [email protected]

strange i've had no joy from many emails sent to support & sales.

But, i now have replacement diff drives and chassis, all arrived today :)

kaylon 21-02-2013 05:53 PM

I've always had excellent support from TD, even when I've asked really stupid questions. I have an email conversation that span several days and is at least 8-10 replies worth of mails. They helped a huge amount.

Oh wait....that was a few weeks ago, it was ME, I was taking up all there time!! oh noes.

J

TonyM 10-03-2013 05:16 PM

First outdoor race today with the Dimec chassis and it cracked in one of the rear screw holes, enough for the rear arm to fall out. I guess I'll be trying the support merry-go-round tomorrow.

NeilRalph77 11-03-2013 01:58 PM

Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!

danDanEFC 11-03-2013 05:31 PM

I best check mine, though I have the softer dimec one.

CARB 11-03-2013 06:12 PM

I gave up, got an answer the stuff is on the sea again, schuuuu you know who

TonyM 12-03-2013 04:34 PM

Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

TonyM 12-03-2013 04:35 PM

Quote:

Originally Posted by danDanEFC (Post 754886)
I best check mine, though I have the softer dimec one.

Aidan - Mine was the soft DIMEC one as well.

TonyM 12-03-2013 04:40 PM

Quote:

Originally Posted by NeilRalph77 (Post 754826)
Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!

Crikey, I didn't realise yours had gone too - we went out in the same 'B' final. Two chassis in one race, that's one too many. Now I'm worried. Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

OneKiwi 12-03-2013 05:55 PM

I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec

http://www.rctech.net/forum/attachme...d-210lrear.jpg

NeilRalph77 12-03-2013 08:13 PM

Quote:

Originally Posted by TonyM (Post 755271)
Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

Me to I email them they've requested pictures but as good as said they'll send a replacement

Quote:

Originally Posted by TonyM (Post 755276)
Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

Yeh it was cold very cold but other tub chassis don't seem to suffer, my B4 and X6 went out in all weathers. Southports not riduculous as regards big air either could you imagine flying some of the more commited tracks?

Either way still happy with the response.

TonyM 12-03-2013 08:57 PM

Quote:

Originally Posted by OneKiwi (Post 755306)
I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec

Looks good, I want one now.

MHeadling 12-03-2013 10:14 PM

If anyone has a used/broken dimec chassis, shoot me a PM

I need to take a look at one....

TonyM 12-03-2013 11:03 PM

Here's a piccy of mine.
http://img822.imageshack.us/img822/6715/img2540rs.jpg

MHeadling 12-03-2013 11:09 PM

Thanks Tony, would like to measure one up so if someone has one they can post me drop me a PM

I know most of them will be back at TD for a replacement but thought if ask.

sly 12-03-2013 11:11 PM

Quote:

Originally Posted by TonyM (Post 755451)


I have a plate i made for my carbon chassis which had the same problem.
I`ll find it and bring it for you Tony as i dont have 210 anymore.


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