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-   -   Problems with Royal Mail (http://www.oople.com/forums/showthread.php?t=121533)

mark christopher 07-02-2013 02:29 PM
Quote:
Originally Posted by bally (Post 742846)
Official MB Statement!

The item was sent Royal Mail 1st Class Signed For, it was posted when we said it would be and delivered next day.

Royal Mail clearly haven't done the job we have paid them to do by not getting the item signed for.

I recommended the customer to fill in a P58 claim form, as the item is not lost, but has been run over, I am not sure Royal Mail will even pay out in such a circumstance as the item was delivered undamaged, however it should have been signed for. In cases where items are lost we usually try and claim, but i have never had a claim accepted in 7 years.

I have spoken to Royal Mail and made a complaint that a Signed For item has been delivered and not signed for.

Either party can make a claim thats why the claim for ask if you are the sender or recipient, in my experience if the item is lost we claim, if damaged the customer as they have the item, Royal Mail will want to see evidence.

In this case i don't think there is any point making a claim as i don't think Royal Mail will pay out.

As a gesture of goodwill i am willing to replace the items.

Regards
MB
think that sums it up perfectly, the post office need to show its been signed for, but ultimatly even they did not deliver it damaged.
and how many other shops would offer to replace at thier cost!! shows why mbm are one of if not the best shops in the uk :thumbsup:

discothesnake 07-02-2013 02:44 PM
Sounds to me like the posty should get his books.

A customer pays for Special Delivery but it gets dumped in the driveway? Ridiculous.

Lazy F****** B******!!!

mtbd500 07-02-2013 03:28 PM
[QUOTE=Jamie B4;742819]Thanks for the replies chaps, think you're missing the point slightly - have no issues with MB as ordered stuff and they sent it..

If that is the case with all respect you may want to change the thread title as it is not a good look for mb.

tony12795 07-02-2013 03:35 PM
On the lighter side....

Jamie the wings will look like they have been run over after practise on Saturday anyway lol!!!

Jamie B4 07-02-2013 03:59 PM
*Thankyou*
 
Thank you to MB Models through personnal email system - Again as stated no problem with MB Models as service is excellent, choice excellent.

It is a simple warning against Royal Mail and to let the shops etc know to be very careful as although it says signed for - means nothing. So to safe guard there delivery system check that the items are as they should be

Royal Mail have been in touch and sent me the form P58 that they originally said had to be sent by sender although on the form it asks if you are the sender or recipient

Again sorry that this has been an issue but sure it will be sorted and shows that MB models cant do enough to help

Morral of the story go for track collection

Also tried to change original title but wont let me - can anyone help

MikePimlott 07-02-2013 04:45 PM
Quote:
Originally Posted by bally (Post 742846)
Official MB Statement!

The item was sent Royal Mail 1st Class Signed For, it was posted when we said it would be and delivered next day.

Royal Mail clearly haven't done the job we have paid them to do by not getting the item signed for.

I recommended the customer to fill in a P58 claim form, as the item is not lost, but has been run over, I am not sure Royal Mail will even pay out in such a circumstance as the item was delivered undamaged, however it should have been signed for. In cases where items are lost we usually try and claim, but i have never had a claim accepted in 7 years.

I have spoken to Royal Mail and made a complaint that a Signed For item has been delivered and not signed for.

Either party can make a claim thats why the claim for ask if you are the sender or recipient, in my experience if the item is lost we claim, if damaged the customer as they have the item, Royal Mail will want to see evidence.

In this case i don't think there is any point making a claim as i don't think Royal Mail will pay out.

As a gesture of goodwill i am willing to replace the items.

Regards
MB
Can't fault this :thumbsup:

RogerM 07-02-2013 05:26 PM
The Royal Fail is a complete joke, hate to think how many times I've had to ring up and complain about something over the last few years!!!

I even went as far as to put a note on my door stating to not leave anything in my porch or worst still outside and that I would take action for any loss. After the first time they ignored that the mountain of crap I poured on them seems to make them behave themselves now.

Yes going to the depot to pick up nearly every package is a pain but better than loosing something expensive / important.

rant over....

Andrew Twigger 07-02-2013 05:43 PM
I must confess I have moaned about having to drive into town to collect parcels as my area take to the main office. So in some ways I ought to be grateful my posties don't sign stuff to save themselves hassle if this type of thing is happening to people.

My work around for this is to get my toys delivered to work where it will arrive on my desk, problem solved! :thumbsup:

sparkyboy22 07-02-2013 06:34 PM
To edit the title on your original post click the edit button then the advanced button.

I have no end of parcels thrown over the back gate by royal mail. Often these can be seen out of my lounge window so theyt get seen. The downside of this is that means they'd been thrown around 20 feet into the back garden.

Where possible I get everything delivered to work now.

Top marks to MB for offering to replace despite being completely not their fault.

Burty248 07-02-2013 07:32 PM
Quote:
Originally Posted by Jamie B4 (Post 742770)
Bought some items off MB models for this weekend when I got home found that the items had been thrown on my driveway next to the house (meant to be special delivery - signed for) however as I reverse the car on to the driveway you can guess what happened ***************
Wow never realized the royal mail could be that bad, where i live they seem to be really good either its at the depot or dropped off next door. Makes me feel bad how i complain that i have to go all the way into town to collect something.

but some other company's i have found can be really bad, stuff from USPS from america can take 2 months sometimes for something not much bigger bigger than a regular letter, and city link a.k.a (shitty link) seem to loose stuff frequently.

MB models are top class on the other hand and they are just top class, always try and go to them first as i know there will not be any issues.

losichris 07-02-2013 07:43 PM
Quote:
Originally Posted by Burty248 (Post 743001)
Wow never realized the royal mail could be that bad, where i live they seem to be really good either its at the depot or dropped off next door. Makes me feel bad how i complain that i have to go all the way into town to collect something.

but some other company's i have found can be really bad, stuff from USPS from america can take 2 months sometimes for something not much bigger bigger than a regular letter, and city link a.k.a (shitty link) seem to loose stuff frequently.

MB models are top class on the other hand and they are just top class, always try and go to them first as i know there will not be any issues.
Royal Mail are getting so bad, im actually going to stop ordering online.
Had countless problems from, parcels being dumped, sent to the wrong house, taking weeks to arrive, no card left if no ones in, even parcels opened with nothing in!!!


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